FAQ

Orders arrive in up to 14 business days, with tracking. That is an estimate of how long delivery usually takes, not a promise of a particular day.

Orders with several items may arrive in separate parcels. Details are in our shipping policy.

The delivery cost, if any, is shown at checkout before you pay. We never add a delivery charge after you have paid.

We email you the tracking details as soon as the carrier provides them. Some orders ship from partner warehouses, so the name on the parcel may be the warehouse or the carrier, not ZipNifty.

Yes. For orders delivered in the United States, tell us within 14 days after delivery through the contact form, before you ship anything back: we'll give you the right return address. Customers in the EU have a statutory right of withdrawal. Everything is in our returns and refund policy.

Sorry about that. Send us your order number and a few clear photos of the item and the packaging through the contact form. We'll replace it or refund you as the law requires, and you won't pay to send a faulty item back.

A crossed-out price shows the saving on that item. Timed sales show a countdown on the product page and end on their own. Pack offers take the discount off automatically in the cart when the whole pack is in it. You never need a code for these.

The methods shown at checkout. Payment goes through Shopify's encrypted checkout and we never see or store your full card number.